Professional Services

POS Resources provides a complete range of professional services to ensure a successful project from inception to rollout. Whatever the need, our staff is here to answer your questions and help in resolving problems that may arise. We are committed to providing our customers with strong technical support after the sale.

We offer a variety of maintenance contracts to fit your business and budget and a comprehensive range of Hardware Services.

Consulting

Assistance with integration of existing corporate solutions
Recommendations specific to your business
Experienced industry personnel
Experienced technical personnel
POS design and implementation

Project Management

Manage all facets of a successful automation project – from initial planning through the final phase of implementation
Rollout plans tailored to meet your objectives

Staging & Installation

Hardware setup and burn-in
Network wiring/cabling
Ensure all components are working together as required
Pre-installation site inspection
Site installation

Configuration Customization

Survey customer requirements
Customize product to meet needs through configuration options
Item maintenance
Menu building
Inventory set up
Recipe building
Printer routing
Credit Card integration
Discount maintenance
Basic report configuration
Price changes
Tax changes

Training

Store level training for cashiers and management personnel
Development of custom training manuals
Corporate level training for system maintenance
Follow up training – onsite and/or via modem

Dedicated Help Desk

24/7/365 emergency on call support
Variety of support plans to fit your business and budget
Technical support
Industry knowledgeable staff
Answers to your questions
Policy/procedure implementation on your POS system
Assistance with rarely used procedures
Register programming change instructions
Tax change programming instructions
Online support via internet and modem

Research & Development

Development staff trained on the latest technologies as well as industry standards
Custom software development services to enhance existing product offerings
Custom reports
Custom interfaces to existing corporate systems